Frequently Asked Questions

Where do you ship to?

We ship throughout the U.S. including Alaska, Hawaii and Puerto Rico. You will be responsible for taxes and duties (if applicable) and will be notified of those by the postal service.

How do I qualify for free shipping?

Free shipping throughout the U.S., including Alaska, Hawaii, and Puerto Rico, is automatically deducted at checkout on all orders of $100 or more. Kindly note, other discounts applied to your order could change your total.

How long will it take to get my order?

Orders placed before 12.00 pm (PST) will be dispatched on the same day, Monday to Friday. Delivery Options: Standard (5-8 business days) Expedited 3-day (3 business days) Overnight (1 business day)

Can I return my product(s)?

We think you’ll love our products, but if you’re not completely satisfied, you have 21 days from receiving your order to arrange a return. Email us with your order number and the item(s) you’d like to return at customerservice@daryahope.com. We will provide a return authorization and shipping instructions. Shipping costs incurred for returns will be the responsibility of the customer. We will contact you within 1-2 business days from receipt of the package to confirm your return has been processed. All refunds will be issued to the original form of payment within 10 business days of receipt. Shipping charges will not be refunded.

Can I exchange my product(s)?

Darya Hope does not process exchanges at this time.

What do I do if an item arrives damaged?

If your order arrives damaged, please send a photo of it to customerservice@daryahope.com so that we can report the damage to our fulfillment provider. We will then reply to you with the next steps.

What do I do if my package is lost?

If you do not receive your package, please contact customerservice@daryahope.com and include your order confirmation number in the correspondence. We reserve the right, at our sole discretion, to issue you store credit or to send you replacement products.

What methods of payment do you take?

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. We take reasonable care to make our Site secure.

What is your Cell Turnover Technology Complex (CTT Complex)™ ?

The Cell Turnover Technology Complex (CTT Complex)™ found in our Youth Elixir Stem Cell Serum is a proprietary technology through which we produce a unique conditioned media derived from adult human stem cells and fibroblasts. The cytokines and growth factors in this media can facilitate the regeneration and repair of skin cells and slow down the aging process.

How do you harvest the human stem cells?

We utilize adult human stem cells and fibroblasts because they are the essential building blocks of skin. Once we have extracted these cells, we apply a proprietary technique, which releases a whole array of growth factors and cell switches that stimulate repair. After this, we remove the cells and harvest these growth factors and suspend them in a medium to keep them active before adding the medium to our serum base.

What makes your conditioned media unique?

Our conditioned media is unique because our cellular biologists use a proprietary method to increase the yield, manipulate the cells, and stimulate various growth factors. Through this process, we can produce a highly specialized and potent conditioned media which, when applied topically to the skin via our Serum, can deliver outstanding skin care benefits.

Who are your cells from?

We use certified GMP (Good Manufacturing Practice) cells cultivated in a laboratory. These cells have been multiplied many times after extraction and cannot be attributed to their source. Through strict laboratory processing, we know that the cells are sterile and safe for use.

Why do you use human stem cells and not plant-derived stem cells?

The human body has a fantastic ability to heal and treat itself, and we want to capitalize on that. Treating like with like is also a principle prevalent in natural medicine, which our cellular biologists follow when formulating our products. We always try to use ingredients that are the same or very similar to things found in our skin. Ultimately, human stem cells contain the signal that human stem cells need to repair. Plant cells do not have these signals and cannot influence human cells.

Are your products safe to use around the eyes?

Yes, our products are safe to use around the eyes. However, we advise avoiding getting products directly in the eyes.

Are your products tested on animals?

No. We have conducted rigorous clinical testing; however, we have never tested our products on animals and will not conduct animal testing for any future products. We will also not sell our products to companies and / or countries where animal testing is a prerequisite.

What is the shelf life of your products?

Opened product will remain effective for 6 months. Unopened products will remain effective for 1 year. Store all products in a cool, dry place and avoid extreme temperatures.

Do your products contain SPF?

Our products do not contain SPF protection. We always recommend using a zinc-based sunscreen as the final step in your skincare routine.

Can you send me samples?

Unfortunately, we do not offer samples just yet although this is something we're hoping to do in the future. Please sign up to our email newsletter to make sure you are among the first to be notified when we do.

Are all of the ingredients in Darya Hope products natural?

We believe in the power of nature and use a high percentage of natural ingredients to deliver outstanding results for the skin. We also use science-backed synthetic ingredients where appropriate. Synthetic ingredients may be used because they are proven to increase the effectiveness of our formulas and/or enhance their safety.

Are your products clean?

We are committed to developing products that harness clean and effective ingredients while avoiding toxic ingredients we believe are unsafe for the skin. Our products meet the EWG definition of clean and do not contain any of the following: No Parabens No Phthalates No Sulfates No Petrochemicals No PEGs No Synthetic Dyes No Synthetic Fragrance

Where can I find ingredient listings?

You can find full ingredient listings on the individual product pages, under “Ingredients.” Where possible, we have included derived-from details. If you have a question about specific ingredients, please email our customer service team at customerservice@daryahope.com.

What skin types are Darya Hope products appropriate for?

We do not formulate to specific skin types. All skin types can use our products.

Are your products gluten-free?

Yes, all Darya Hope products are gluten-free.

Are your products vegan?

The Daily Face Polish and Youth Elixir Stem Cell Serum are not vegan. The former contains honey, while the latter includes a conditioned media derived from adult human stem cells and fibroblasts. All other Darya Hope products are vegan.

How long will the product last me?

The Youth Elixir Stem Cell Serum will last six weeks if used as directed. The Sea Oak Daily Oil Cleanser, the Sea Fennel Daily Gel Cleanser, and the Volcanic Mineral Daily Face Polish are each formulated and measured to last eight weeks with regular use. However, since they are intended to be used according to your unique skin needs and you may not use all three products twice a day, one product may last longer than the others.

How do I recycle your packaging?

Please recycle the product box, the glass bottle, and the plastic cap in your local recycling bin. Our pumps are not recyclable at this moment. However, we are working towards a take-back program for our pumps until we find an alternative packaging solution to maintain our product's integrity. Please visit our Sustainability page for the latest information.

Where are your products made?

All Darya Hope Beauty products are made in a registered laboratory in the USA.

Is your Youth Elixir Stem Cell Serum safe to use while pregnant or breastfeeding?

No comprehensive studies have been conducted on the impact of conditioned media derived from adult human stem cells and fibroblasts on pregnant or breastfeeding women. We recommend you consult with your doctor.